Frequently Asked Questions

Miamica FAQ

Q. How long has Miamica been in business?

A. Miamica has been in business since 2000. It all started when Devra, our Chief Chica, grew tired of the lack of stylish and functional travel accessories out there.  She decided to take matters into her own hands and created a complete line of fashionable, fun and functional accessories to help organize the contents in your carry-on, suitcase, or handbag.  Along with Design Chica, Allissa, she travels the globe for inspiration and trend, to keep on coming out with new, exciting travel accessories that cater to all style-minded women!


Q. Where does the name come from?

A. Miamica means “my friend” in Italian and our products are meant to be just that, your travel companions while on the go.  Whether it is that weekend getaway or a globetrotting adventure, our wide range of accessories covers all your travel needs.

 

Q.  How do I reset my password?

 A.  Simply visit account login and click on “forgot your password.”  You will then receive an email with a link to reset your password. 

  

Q.  What do you charge for shipping?

A.  Please see our shipping page for details. 

 

Q.  Yikes!  I need to make a change to the order I just placed.  What do I do?

A. Please contact us at customercare@miamica.com and we’ll be happy to help.

 

Q.  Where is my order confirmation?

A.  Once you place an order, you should receive an email confirmation to the email address you provided. If for some reason you did not receive this email, please check your spam folder before contacting us at customercare@miamica.com.

 

Q.  How can I return or exchange an item from my order?

A. Please visit our returns page for details.

 

Q. I bought one of your items at a store and need to return it.  How can I do this?

A. Please contact us at info@miamica.com and we’ll be happy to help.

 

Q. Are Miamica products available for wholesale?

A. Yes! We are always welcoming new retailers. Please send an email to wholesale@miamica.com if you would like to discuss these opportunities.

 

Q.  Should I be concerned about the Prop 65 warning on your products?

A.  It is completely safe to use our products. The chemical that warning is referring to is phthalates and it is NOT a problem as long as it's not ingested.  It is a California law to have this warning, and virtually all plastic items contain them. It is for your protection that we put this on our product packaging.  You'll find that most travel items have this same warning on their packaging.